FAQ
Welcome to the ONYX Manchester FAQ page. Here you’ll find answers to our most commonly asked questions to help make your shopping experience as smooth as possible. If you need further assistance, our support team is always happy to help.
Question #1: How long does delivery take?
Answer: Our standard delivery schedule is as follows:
- Handling time: 1–2 business days
- Transit time: 5–7 business days
- Estimated delivery timeframe: 6–9 business days
For more information, please visit our Shipping Policy.
Question #2: Is shipping free?
Answer: Yes, all orders delivered within the United Kingdom include free shipping. You can read more in our Shipping Policy.
Question #3: Where is ONYX Manchester based?
Answer: ONYX Manchester operates from Manchester in the United Kingdom and ships exclusively nationwide.
Question #4: What should I do if my item arrives damaged?
Answer: If your order arrives faulty or damaged, we will replace it at no cost to you. Please contact us within 30 days of delivery. Full details are available in our Return Policy.
Question #5: Can I cancel my order?
Answer: We offer a 24-hour cancellation window. If you need to cancel your order, please contact our support team as soon as possible.
Question #6: What is your return policy?
Answer: We provide a straightforward and customer-friendly returns process. Full information can be found in our Return Policy.
Question #7: When will I receive my refund?
Answer: Once we receive and inspect your returned item, refunds are issued within 7 business days. Your bank or payment provider may require extra processing time. Details can be found in our Return Policy.
Question #8: Do your products come with a warranty?
Answer: Yes, all purchases include a 30-day product warranty. For more information, please review our Return Policy.
Question #9: How can I contact customer support?
Answer: You can reach us via our Contact Page or email us directly at support@onyxmanchester.co.uk.
Question #10: Do you offer international shipping?
Answer: No, we currently ship only within the United Kingdom.
Question #11: Do you have a physical shop?
Answer: No, ONYX Manchester operates solely online. This allows us to offer competitive prices and a wide product selection.
Question #12: Can I place a bulk or business order?
Answer: Yes, bulk orders are welcome. Please contact us for more information.
Question #13: How do I exchange a product?
Answer: Exchange options are detailed in our Return Policy.
Question #14: How do I track my order?
Answer: Once dispatched, your order can be tracked via our Track Your Order page.
Contact Information
Store Name: ONYX Manchester
Address: 1a Tonman St, Manchester, M3 4FH, United Kingdom
Email: support@onyxmanchester.co.uk
Phone: +31 6 4963 8135
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond within one business day.