Billing Terms & Conditions

This Billing Terms and Conditions document explains how ONYX Manchester manages payments, billing, and checkout processes across our website.

1. Accepted Payment Methods

ONYX Manchester provides a selection of secure and convenient payment options to ensure a smooth and reliable checkout experience. We currently accept:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Maestro
  • PayPal
  • Apple Pay & Google Pay
  • Bank Transfers (available for bulk or wholesale orders — please contact us for further details)

All transactions are processed in Great British Pounds (GBP).

2. Payment Processing

  • Payment must be completed in full at the time your order is placed.
  • Orders are prepared and dispatched only after successful payment confirmation.
  • If a payment is declined or fails for any reason, your order will not be accepted or processed.

3. Pricing & Currency

  • All product prices displayed on the ONYX Manchester website are listed in GBP (£).
  • Prices may be updated or adjusted at any time without prior notice.
  • Taxes, duties, and any applicable delivery charges are calculated during checkout.

4. Secure Payment Processing

ONYX Manchester uses SSL encryption and trusted, industry-standard payment gateways to safeguard your transactions. We do not store or have access to your payment details or credit card information.

5. Refunds & Chargebacks

  • Refunds are issued in accordance with our Refund & Return Policy.
  • Any chargebacks submitted without valid grounds will be reviewed and disputed when necessary.
  • If you experience an issue with your payment or order, please contact us at support@onyxmanchester.co.uk so we can assist you promptly.

6. Fraud Prevention

  • ONYX Manchester reserves the right to cancel, hold, or investigate any order suspected of fraudulent or unauthorised activity.
  • For high-value purchases or unusual order patterns, we may request additional identity verification to protect customers and our business.

7. Contact Information

Store Name: ONYX Manchester
Address: 1a Tonman St, Manchester, M3 4FH, United Kingdom
Email: support@onyxmanchester.co.uk
Phone: +31 6 4963 8135

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond within one business day.